ZTrades | Investor Charter

Investor Charter in respect of Research Analyst (RA)

We are committed to protecting investor interests, maintaining transparency, and ensuring fair practices in compliance with SEBI regulations.

A. Vision and Mission Statements for Investors

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation based on analysis of publicly available information.
To conduct audit annually.
To ensure all advertisements comply with the Advertisement Code for Research Analysts.
To maintain records of interactions with clients and prospective clients.

C. Details of services provided to investors

Onboarding of Clients

Sharing of terms and conditions of research services
Completing KYC of fee-paying clients

Disclosure to Clients

To disclose material information for informed investment decisions.
To disclose the use of Artificial Intelligence tools in providing research services.
To disclose conflicts of interest related to research activities.
To distribute research reports without discrimination.
To maintain confidentiality before publication of reports.
To respect data privacy rights of clients.
To disclose service timelines and ensure adherence.
To provide clear caution notices for complex and high-risk products.
To treat all clients with honesty and integrity.
To ensure confidentiality of client information.

D. Details of grievance redressal mechanism and how to access it

Investors can lodge complaints against the Research Analyst.
Complaints will be addressed within 21 days.
Complaints may also be filed on SCORES 2.0
Two-level review system: RAASB review followed by SEBI review.
Investors may use SMARTODR platform for arbitration or conciliation.

Physical Complaint Address

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E), Mumbai - 400051

E. Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Adequate Information
Right to Fair & True Advertisement
Right to timely grievance redressal
Right to Exit from Financial Products
Right to receive caution notices
Right to provide feedback
Right against unfair clauses
Right to Digital Accessibility

F. Expectations from Investors

Do’s

Always deal with SEBI registered Research Analysts.
Verify the SEBI registration certificate.
Read disclosures carefully before investing.
Make payments only through banking channels.
Ask questions before acting on recommendations.
Inform SEBI about guaranteed return schemes.

Don’ts

Do not provide funds directly to the Research Analyst.
Don’t fall for misleading advertisements.
Avoid limited-period discount traps.
Never share bank, trading, or demat passwords.

Important Guidance

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National Cybercrime Helpline

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