Steps to escalate unresolved complaints
Follow the escalation hierarchy if your complaint is not resolved
If a complaint is not resolved at the initial support level, users may escalate the issue according to the following hierarchy. Each level is designed to ensure your concerns are addressed promptly and fairly.
Three levels of escalation for complaint resolution
Please ensure you have attempted resolution at each level before escalating to the next. Complaints should be escalated in order from Level 1 to Level 3 for effective and timely resolution.