Grievance Redressal Matrix
Steps to escalate unresolved complaints
As part of our commitment to transparency and investor protection, the following grievance redressal process outlines how clients can seek timely resolution of concerns related to our research services.
Grievance Redressal Process Matrix
Contact details for grievance redressal by designation
| Designation | Contact Person | Address | Contact Number | Email ID | Working Hours |
|---|---|---|---|---|---|
| Compliance Officer | Krishna Murti | Nagpur, Maharashtra | +91 8855853223 | info@ztrades.com | 10:00 AM – 6:00 PM |
Escalation Process
In case the client is not satisfied with the response, they can lodge a grievance with SEBI through the SEBI SCORES Complaint Portal or write to any of the offices of SEBI.
For queries or assistance, please contact the SEBI Toll-Free Helpline: 1800 22 7575 or 1800 266 7575
If the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the SEBI ODR – Online Dispute Resolution Portal
For more details about the ODR mechanism, investors may refer to the SEBI Website
This grievance redressal matrix is reviewed periodically to ensure transparency and compliance with SEBI guidelines.